Terms of service.

1. Who we are

1uphost® is operated by Kurativz Technologies and Consultation Services, of New Delhi, India (registration details are on our invoices and in the footer of this site). “We”, “us” and “1uphost” refer to this company; “you” refers to the account holder.

2. Your account and verification

You must be at least 18 and give accurate details. Indian law requires us to verify every customer: individuals with PAN, businesses with GSTIN and business PAN. We may pause provisioning until verification is complete.

You are responsible for activity under your account. Keep your password private and turn on two-factor authentication. Tell us immediately if you suspect unauthorised access.

3. Services

We provide the plan, add-ons and domains you order, as described on our website at the time of purchase. Resource limits — storage, websites, mailboxes, bandwidth — are those of your plan. Uptime and support commitments are set out in our Service Level Agreement, which forms part of these terms.

4. Billing, renewal and refunds

Prices are shown in your billing currency and exclude GST at 18%, which is added at checkout. A GST invoice is issued for every payment.

Plans renew automatically at the end of each billing cycle using your saved payment method, unless you cancel before the renewal date. We remind you by email and SMS at least 7 days before renewal.

Hosting comes with a 30-day money-back guarantee from the date of first purchase. Domain registrations, renewals and transfers are not refundable once processed with the registry.

If a payment fails, we retry for 7 days. Services may be suspended after that and deleted 30 days after suspension.

5. Acceptable use

You may not use 1uphost to host or send malware, phishing, spam, content that infringes others’ rights, or material that is unlawful in India or the country where you operate. You may not attack our network, other customers, or third parties, or run workloads that degrade shared servers.

We may remove content or suspend a service that breaches this section. Where it is safe to do so, we will warn you first and give you a chance to fix the problem.

6. Your content and data

You own everything you upload. You grant us only the permission needed to store, back up, serve and transmit it to provide the service. You are responsible for having the rights to your content and for the code you run.

We keep backups as described in your plan, but you should keep your own copies of anything critical.

7. Domains

Domain registrations are subject to the rules of ICANN, NIXI (for .in) and the relevant registry. You must provide accurate registrant details. We act as your agent with the registry and will transfer a domain out on request, subject to registry rules.

8. Suspension and termination

You can cancel any service at any time from your dashboard. We may suspend or terminate a service for non-payment, a serious or repeated breach of these terms, or where required by law. On termination you have 30 days to download your data before it is permanently deleted.

9. Liability

Our total liability for any claim is limited to the fees you paid us for the affected service in the 12 months before the claim. We are not liable for indirect or consequential losses, such as lost profits or data you did not back up. Nothing in these terms limits liability that cannot be limited by law. Downtime is compensated under the SLA.

10. Changes, law and disputes

We will give you 30 days’ notice of material changes to these terms. These terms are governed by the laws of India. Disputes will first go to our grievance officer; if unresolved within 30 days, the courts of New Delhi have exclusive jurisdiction.